Contact Information & Experts
Here is a list of experts who can discuss how limited-English communities are targeted, the impact, and demographic information about these communities.
Dr. Sue A. Macomber
Consumer Advocate and Telecom Education Specialist
Utility Consumers' Action Network (UCAN)
3100 5th Avenue, Suite B
San Diego, CA 92103
Ph: 619-696-6966
Fax: 619-696-7477
smacomber@ucan.org
Language Fluency: Spanish
Dr. Macomber is an expert in all telecom areas. In addition to intake and complaint resolution for billing issues, government and non-profit agencies refer telecom complaints to her. Specialty areas include fraud and telecom abuse. Sue has assisted numerous consumers in third party billing agent fraud, slamming, cramming and Internet Modem Hijacking and has saved consumers thousands of dollars.
Ana M. Montes
Director of Technology and Consumer Education
Latino Issues Forum
160 Pine Street, Ste. 700
San Francisco, CA 94111
Ph: 415-284-7208
Fax: 415-284-7222
anamontes@lif.org
Language Fluency: Spanish
Ms. Montes is an expert on telecommunication policy that affects Latinos in California. She has more than 20 years in the non-profit sector and has worked in the legislative arena fighting for consumer protections for underserved communities. Ms. Montes currently manages several model projects that bring technology to underserved communities. She is a member of the California Public Utilities Commission Universal Lifeline Telephone Services Working Marketing Board, SBC Universal Services Task Force, Verizons Universal Services Task Force, the California Technology Community Policy Group, and the Benton Foundation Digital Divide Advisory Board.
Patricia Ugarte
Legal Advocate
Latino Issues Forum
160 Pine Street, Ste. 700
San Francisco, CA 94111
Ph: 415-901-1216
Fax: 415-284-7222
patriciaugarte@lif.org
Language Fluency: Spanish