Consumer Educational Materials - English
| Fact Sheets | Download | Updated |
|---|---|---|
| Avoiding Phone Fraud |  |
5/30/2003 |
| Be Aware of Possible Abuses Involving Your Wireless Phone | |
5/30/2003 |
| How to Choose the Best Local Telephone Service | |
5/30/2003 |
| How to Choose the Best Long-Distance Telephone Service | |
5/30/2003 |
| How to Choose the Best Wireless Phone Service | |
5/30/2003 |
| Cramming | |
5/19/2003 |
| "Do Not Call" Lists | |
9/12/2003 |
| Signing Up for Internet Services | |
1/4/2004 |
| Internet Fraud | |
1/6/2004 |
| Misleading Ads & Telephone Services | |
8/7/2003 |
| No Disconnect Policy (under development) | --- | --- |
| Prepaid Phone Cards | |
5/19/2003 |
| Slamming | |
5/19/2003 |
| California LifeLine (Universal Lifeline Telephone Service) | |
5/1/2007 |
| Project Outreach Brochure (paper size: 11 X 17) | |
7/172006 |
| Training Materials | Download |
|---|
| LTEC Toolkit : Changes to the California LifeLine Program | |
| PowerPoint Slides | |
| Sample Letters | Download |
|---|---|
| Complaint letter to the CPUC or FCC regarding a "Slamming" case (RTF) |  |
| Sample Letter: Product | |
| Sample Letter: Disputing Cell Phone Charges (RTF) | |
| Letter of Authorization | Download |
|---|---|
| Letter of Authorization (RTF) | |